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Scheduling Appointments: The Inside Scoop

By Derrick Boston The following is an interview with representatives of two answering services – Belinda Campbell, of World Class Communications in Seattle, WA; and Josh Weingart, of Answer, Inc in...

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An Interview with Darlene Campbell

This year’s ATSI President, Darlene Campbell, has had a busy and active schedule attending to her duties and pursuing her goals for the association. Connections Magazine caught her between trips for...

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An Interview with Lori Jenkins Convention Chair Urges “Focusing on the Future”

ATSI convention chair, Lori Jenkins, took some time to talk about the convention and to encourage us to attend! Here is what she had to say: Connections Magazine: What will be new about the ATSI...

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An Interview with ATSI President Tedd Smith

Connections Magazine: Tedd, congratulations on becoming president of ATSI (Association of TeleServices International). What are your plans for your tenure as president? Tedd Smith: Thanks, Peter....

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Interview with Lori Jenkins, ATSI Convention Chair

Connections Magazine checked in with ATSI Convention Chair Lori Jenkins. After a successful convention in 2002, Lori reprised her role as convention chair in 2003. Here is what she had to say about...

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Interview with Dr. Jon Anton

Dr. Jon Anton (also known as ‘Dr. Jon’) is the director of benchmark research at Purdue University’s Center for Customer-Driven Quality. He specializes in enhancing customer service strategy through...

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Interview with ATSI President Gary Tedrick

Gary Tedrick became the president of ATSI (Association of TeleServices International) at their annual convention, which was held in Vancouver, this past June. As Gary begins his term, here is what he...

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Interview with ATSI Convention Chair, Marcy Hewlett

Connections Magazine: Marcy, congratulations on being named chair of the 2006 ATSI convention. What is in store for attendees at this year’s convention? Marcy Hewlett: It has been a lot of fun getting...

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Rafael Manzon: A Man on the Move

By Ann Byle Rafael Manzon has spent nearly a decade contributing to the contact center industry as part of the ATA. Now he puts his years of experience to work in his new role as CEO of Contact Center...

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Introducing ATA’s New CEO, Phil Grudzinski

By Peter DeHaan As covered in this issue of Connections Magazine, the ATA announced that longtime board member Phil Grudzinski has been named its new CEO. Phil actively jumped into his new role with...

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Interview with Andy Yasutake

Interview with Andy Yasutake, Head of Global Customer Operations at LinkedIn  Andy Yasutake is the Head of Global Customer Operations at LinkedIn. At The Future Contact Center Summit, January 26-30 in...

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Ingrid Lindberg Interview

Ingrid Lindberg is the Chief CX Officer of Prime Therapeutics. At The Future Contact Center Summit, January 26-30 in Orlando, Ingrid will be sharing a keynote address on “Harnessing the Power of...

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Melissa Moffett Interview

Melissa Moffett is the VP, Customer Service, at Machias Savings Bank. At The Future Contact Center Summit, January 26-30 in Orlando, Melissa will lead a session on “How a Small Contact Center Embraced...

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